Hiring Step #8: Interviewers Give Each Other Feedback, page 144.
- Step #8 helps solve a big problem, which is that most interviewers are not very good at interviewing.
- The solution is simple – immediately following the Topgrading Interview, the interviewers give each other a couple of minutes of feedback and constructive suggestions.
- Interviewer training is not part of the management development curriculum in most companies.
- Most interviewers struggle with the first half of the Topgrading Interview. They spend too much time on some things and not enough time on others, they don’t take enough notes, and they seem less warm than they will after an hour or so.
Step #8 Checklist: Giving and Getting Feedback After Topgrading Interviews:
- We have published a Topgrading interview Feedback Form with 39 interviewing techniques. He is a few of the 39 interviewing techniques:
- Greetings (warm, friendly, shake hands)
- Rapport Building (necessary, but only for a couple of minutes)
- All Interview Guide Questions Asked
- Interviewers Took Copious Notes
- Effective Follow-up Questions (reveal the “so what?”)
- Warmth
- Interviewer Controlled Interview
- Interviewee Talked 90% of the Time
- Breaks Taken
- Inappropriate Humor Not Shown
- Shock Not Shown
- Points Summarized (every 15 minutes or so)
- “Connecting” with Interviewee
- Active Listening Used
- Interviewers look at this list of interviewing techniques and ask, “How did I do on these and what suggestions do you have for how I could be a better interviewer?”
- Clients report that interviewers do improve when they regularly get and give feedback.
- Make it a part of your Topgrading process, part of your organizational culture, to assume that every manager can improve interviewing techniques and every manager will get and give feedback after every tandem Topgrading Interview.
