Overview

Overview

• Trust is a function of two things: character and competence
  • Character
    • Your integrity 
    • Your motive 
    • Your intent 
  • Competence
    • Your capabilities 
    • Your skills 
    • Your results 
    • Your track record 

• The 4 Cores of Credibility
  • Integrity 
  • Intent 
  • Capabilities 
  • Results

• The 5 Waves of Trust
  • Self Trust 
  • Relationship Trust 
  • Organizational Trust 
  • Market Trust 
  • Societal Trust

• 13 Behaviors
  • Character
    • Talk straight 
    • Demonstrate respect 
    • Create transparency 
    • Right Wrongs 
    • Show loyalty 
  • Competence
    • Deliver results 
    • Get better 
    • Confront Reality 
    • Clarify expectations 
    • Practice accountability 
  • Both
    • Listen first 
    • Keep commitments 
    • Extend trust