Chapter 3 – Own It, page 51.
Completing the steps outlined below takes the typical leadership team nine to twelve months to complete.
- Plan on collaborating with mid-level managers, but make sure that someone on your leadership team owns and drives the project.
- Include but do not expect to have your most talented employees lead the effort to document their core process.
- Why?
- They might be competitive and resist sharing best practices.
- They may fear being fired afterward.
- Their excellence may come naturally.
- They may overthink the multitude of possible variations.
- Their time might be better spent in the business.
- Every project needs a strong leader, and for this effort, that person needs to be passionate about process and skilled at keeping your team focused and accountable.
